Refund policy

Last updated: April 15, 2026  

At Lomera Glow, your satisfaction is our priority.  

1. Return Window  
You may request a return within 30 days of receiving your order.  

2. Return Eligibility  
To qualify for a return:  
- Product must be unused and unopened  
- Original packaging must be intact  
- Proof of purchase is required  
- Request must be made within 30 days  

3. Non-Returnable Items  
- Opened skincare products  
- Used items  
- Final sale items  

4. Defective or Damaged Items  
If your product arrives damaged or defective:  
- Contact us within 48 hours  
- Provide photo/video proof  
- Choose refund or replacement  

Email: supportlomeraglow@gmail.com  

5. How to Return  
- Email: "Return Request – Order #[NUMBER]"  
- Include your name and reason  
- Follow instructions provided  

6. Refunds  
- Processed within 5–10 business days  
- Sent to original payment method  

7. Missing Refunds  
Contact your bank first, then reach out to us.